Questions relating to Physiotherapy


PhysioAdvisor offers expert physiotherapy advice and information on sports injuries, diagnosis and treatment. We're here to answer any questions you may have about physiotherapy.

Q. What can a Psychiatrist do for me?

A Psychiatrist is a certified medical professional that specializes in the diagnosis, treatment, and management of mental illness and psychological problems. A Psychiatrist has completed medical school, additionally has four years of training in the field. Psychiatrists are not only trained to diagnose and mange mental illness, but are also adapt at providing psychotherapy. Certain specializations within Psychiatry require additional years of training and qualification. Within the profession, each Psychiatrist has specific areas of interest and specialization but has the skills to provide treatment from multiple approaches.

Q. Will my treatment be kept confidential?

Our practice is HIPPA compliant. We will not reveal any information regarding your treatment at this office, unless you have signed the Authorization to Disclose Information form. In the instance that you are in danger to harming yourself or another, then we are obligated by law to notify the authorities of this. You will receive a HIPPA Privacy Notice form at you first visit to our office.

Q. What if I have an emergency or an urgent situation come up?

If you find yourself in the midst of an emergency, please immediately call 911. If your concern is urgent, but not an emergency e.g. refills, non-dangerous side effects etc. Please call our office to leave a message for a call back. We will get back to you within a day.

Q.What is your cancellation and no-show policy?

Once we schedule your appointment, we hold that time especially for you. As a courtesy to those who are on the waiting list, please call us at least two business days before your appointment to cancel. If you do not give two business days’ notice you will be responsible for a missed appointment and finances. Unfortunately, no insurance company reimburses for this. Exceptions for emergencies are handled as a case by case basis. For example, if your appointment is on Monday at 4pm, please call my office no later than the previous Thursday by 4pm to cancel.

Q.Why should I use an out-of-network provider?

As an out-of-network provider, the patient has the flexibility to receive the best clinical care possible without any interference from their insurance company.
Access is tailored to the patient’s needs, rather than the insurance company limiting the number of appointments; Out-of-network provider appointments can last as long as needed and can be as frequent as necessary to support the unique treatment plan of an individual patient.
Appointments can be scheduled directly with Hamilton Psychiatric Services without waiting for a primary care physician’s referral and approval from the insurance company.
Exceptional care is taken to protect each patient’s privacy. If a patient does not seek reimbursement from the insurance company, the patient’s chart is completely confidential and will never be released without permission or legal basis.

Q.Do you accept Health Savings Account, Flexible Savings Account or Health Reimbursement Account (HSA / FSA / HRA) debit cards?

Yes. If you have a pre-tax account set aside for healthcare expenses, you may use the debit card that is associated with that account, or you may pay by check and submit your receipt to that account for reimbursement. If you do not have a pre-tax account established, ask your human resources department if you can set one up.